Frequently Asked Questions
Have a question about Amanda's Pet Care? Below you'll find answers to some of the most frequently asked ones. If you don't see the answer you're looking for, please feel free to contact me at anytime.If you haven't already done so, visit our contact me page and submit your information. Amanda's Pet Care will then contact you with more information and to schedule your and to schedule your consultation. During the consultation visit, I will review the forms that you have completed, go over your pet's routine, answer any questions you have, collect two sets of keys including any building passes, a parking pass if needed, and payment in full for your first service and $20.00 registration fee. This visit should take no more than 30 minutes. Within 24 hours of your consultation visit, Amanda's Pet Care will email you a Client Confirmation document confirming the dates of your first service have been added to our schedule. My office hours are 9am-5pm, Monday-Friday. I spend most of my day with my hands full of leashes and litter boxes so I may be unable to always take your call but I will get back to you as soon as I can, usually within one business day. You can also email me anytime and all emails are sent to my mobile device and during business hours, most are returned within four hours.
My pet care visit hours are 7am-9pm, seven days a week, with 7am-8am and 6pm-9pm being reserved for pet sitting visits for dogs whose owners are out of town. During busy holiday periods I may extend hours slightly at my discretion. I do not offer service before 7am or after 9pm - pet sitters need rest too! To help ensure availability, I recommend booking services at least 1 month in advance during normal periods and 2-3 months in advance for holidays. Payment for new clients is due in full at the consultation visit. For Dog Walking services, clients are billed monthly and payment is due in advance by the 25th of the month prior. For all other services, payment is due 10 days prior to service. All payment due dates will be clearly communicated in your service confirmation. Dog Walking Services: If Arlington County government OR the Federal Government is closed, for the safety of your pet sitter, all Dog Walking Services will be cancelled.
Pet Sitting Services: I will make every effort to visit your pet as soon as it is safe to do so. Visits may be shortened and schedules adjusted to accommodate for extra travel time. Please remember to give Amanda's Pet Care the name and number of an emergency contact (preferably a neighbor) to call if conditions are unsafe for travel. Dog Walking Services: Cancellations must be made prior to 9am on the scheduled walk day in order to avoid being charged.
Pet Sitting Services: Cancellations must be made at least 72 hours prior to service in order to avoid being charged.
Cancellation Policy for Holidays: Due to the high demand of our services during holidays, cancellations for service during holiday periods must be made at least two weeks in advance in order to avoid being charged. The 2014 Holiday Schedule is below. Amanda's Pet Care will assess a Holiday Fee of $6.00 per visit for service on these days. Please note that regularly scheduled Daily Dog Visits or The Puppy Walk Program™ will not occur on the dates listed below. If you are a regular Daily Dog Visit client and need service on one of these dates please schedule in advance.
2014 Holiday ScheduleMLK Day: January 18-20, 2014
President's Day: February 15-17, 2014
Memorial Day: May 24-26, 2014
Independence Day: July 4-6, 2014
Labor Day: August 30-September 1, 2014
Columbus Day: October 11-13, 2014
Veteran's Day: November 11, 2014
Thanksgiving Holiday: November 26-30, 2014
Christmas Holiday: December 24-28, 2014
New Year's 2015: December 31, 2014 - January 1, 2015
I require all pets to be up to date on their vaccinations and not have a history of aggression towards people or other animals. All dogs must be leash trained and not excessive pullers.
My dog never goes outside more than twice a day. Will you waive your requirement of three visits per day for me?Dogs are very social animals and my visits provide much more than just a potty break. I offer companionship and interaction during their day while you are out of town. For this reason, I am unable to accommodate requests for less than three visits per day.
My cat only needs to be visited every other day. Why do you require at least one visit per day for cats?For the safety and well-being of your cat, I require at least one visit per day while you are out of town. I want to make sure they are well taken care of while you're gone. For safety reasons, I do not care for dogs or cats with free access to kitty or doggie doors while you are not at home. I require that these doors remain closed while I am caring for your pets. While I do my best to assist clients with last minute service requests, if you know you will frequently need service with less than 24 hours notice, you may be better suited to contact a larger pet care company better equipped to handle such requests.